In 2018, a customer from Mexico sought to purchase a printing machine and provided sample cartons as reference. After analyzing the carton specifications and production requirements, the appropriate printing machine model was recommended, along with detailed quotations, configurations, and service plans.
The customer later visited the factory for an on-site inspection of the equipment quality, production capability, and service assurance. Following the visit, the customer confirmed the cooperation and completed the first purchase.
Over subsequent years, the customer remained satisfied with the equipment’s stable performance and responsive service, leading to repeated orders and the establishment of a long-term partnership.
A Brazilian customer planned to purchase a high-definition printing machine for producing large-format printed cartons and required the equipment to support large-size board processing. The stability of large-size machinery was the customer’s primary concern. Previous communication with multiple suppliers failed due to insufficient company scale or inadequate manufacturing capability for large-format machines.
After understanding the customer’s needs for high-definition printing, large-format compatibility, and operational stability, two key measures were taken to eliminate concerns:
- Inviting the customer for an on-site factory visit, demonstrating the full manufacturing process and production capabilities of large-format machines.
- Providing real operational videos of previously delivered large-size equipment to validate performance and stability.
The customer ultimately signed the contract, achieving a mutually beneficial cooperation- the customer obtained equipment meeting all technical requirements, while the supplier earned recognition for professional support and manufacturing capability.
This Chilean partner has been working with the company since 2016, forming a collaboration that has lasted nearly a decade. The customer is not only an equipment buyer but also the company’s local distributor, with a relationship that has grown as close as family. Over the past ten years, regular communication has been maintained, and consistent machine supply along with responsive support has contributed to the customer’s business growth.
As the customer grew older and became less able to manage daily operations, arrangements were made for his nephew to take over the business. The customer personally introduced his nephew to the company, ensuring continuity and long-term stability of the partnership.
The nearly decade-long cooperation demonstrates the value of a mutual, two-way commitment- a relationship built on respect and trust rather than one-sided output. This long-standing partnership reflects the principle that mutual trust and mutual respect are the foundation of sustainable cooperation.
A customer from South Korea sought to purchase carton production equipment, specifically a fully automatic flatbed printer and a fully automatic folder gluer. The customer set rigorous requirements for the equipment:
- High level of automation
- A heavy-duty machine frame
- Electrical components from high-end, globally supported brands such as Siemens
To address these requirements, the customer was invited to visit the manufacturing facility to observe production capabilities and quality standards firsthand. In addition, the customer was taken to a factory that had already installed the equipment, enabling an on-site evaluation of actual machine performance, automation level, structural stability, and component reliability.
During the visit, the customer repeatedly expressed strong approval of the equipment’s quality, performance, and construction standards. This verification process ultimately led to the successful signing of the purchase contract.
- Flexo Printer Slotter Die-Cutter Line at Mexican Customer’s Site
- Flexo Printer Slotter Rotary Die-Cutter Line at Chilean Customer’s Site
- 5-Color High-Definition Flexo Printer Slotter Rotary Die-Cutter Line at Tunisia Customer’s Site
- 5-Color High-Definition Flexo Printer Slotter Rotary Die-Cutter Line at Belarus Customer’s Site
- Fixed Type 5-Color Flexo Printer Slotter Rotary Die-Cutter Line at Saudi Arabia Customer’s Site
